Privacy Policy Overview
This Privacy Policy explains how Linguist Haven handles personal data in connection with its website, course enquiries, small-group language courses, online consultations, and related administration.
Data We Collect
We may collect contact details, inquiry content, course preferences, level screening information, scheduling details, payment-related records, attendance information, lesson participation data, progress summaries, and technical data such as device and browser information. Where users join online lessons or consultations, we may also process audio, video, and connection data needed to deliver the session.
How We Collect Data
We collect personal data from course inquiries, enrolment forms, level screening, timetable matching, lesson participation, payment handling, and communications by phone, email, contact form, or online consultation. We also receive limited technical data from the website and online learning tools used to support service delivery.
Cookies We Use
Our website may use essential cookies for security and core functions, functional cookies to remember settings, and limited analytics cookies to understand general site use. Cookies may be session-based or persistent depending on their purpose.
Cookie Controls
Users may control cookies through browser preferences and, where available, site-level settings. Blocking some cookies may affect form submission, session continuity, or other functions needed for online enquiries and lesson access.
Subject to applicable law, individuals may request access to their data, correction of inaccurate information, deletion in limited cases, or restriction of certain processing. Where consent is used as a basis, it may be withdrawn for future processing.
To protect personal data, we may ask for information needed to verify identity and to understand the scope of the request. Some requests may be limited where retention is required for legal, contractual, or operational reasons.
We keep personal data only for as long as needed for enquiry handling, enrolment administration, lesson delivery, recordkeeping, dispute handling, and legal compliance. When data is no longer required, we delete it or anonymize it where practical.
If we make material changes, we will update the policy text on the website and may provide additional notice where appropriate. The revised version applies from its effective date unless a different notice period is stated.
How We Use Data
Personal data is used to respond to enquiries, assess course fit, carry out level screening, match groups and timetables, confirm course terms, manage enrolment, deliver scheduled lessons, support guided practice, prepare progress summaries, process payments, maintain records, and operate the website and online consultation tools. We may also use data to communicate service updates, handle support issues, and meet legal obligations.
Service Providers and Partners
We may share personal data with vendors that support website hosting, communications, scheduling, payment processing, online lesson delivery, and related administrative services. These parties are expected to handle data only for the services they provide to us and to use appropriate safeguards.
Legal Disclosures
We may disclose personal data when required to comply with law, respond to lawful requests, protect our rights, investigate misuse, or address security and safety concerns. We may also share information where disclosure is necessary to enforce our terms or resolve disputes.